– Privacy

Our Services

Additional Services

  • Personal Training
  • Reflexology
  • Sports Massage
  • Hypnotherapy
  • Denture Services

Opening hours

Mon to Fri – 9am to 5pm

Earlier and later appointments may be available on Tuesdays and Thursdays by special arrangement.

GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information I gather via my website, and why, and what your rights are.

Please click the titles below to find out more.

Church St. Sidford, Devon, EX10 9RL

Telephone No: 01395 578656

E-mail address: info@eastdevonphysio.co.uk

Data Controller contact: Heather Martin

In order to give physiotherapy treatments we need to gather and retain potentially sensitive information regarding your health. This information will only be used in connection with physiotherapy treatments and associated recommendations concerning the aspects of your health and wellbeing.

As full members of the Chartered Society of Physiotherapy and the Health Care Professions Council, we abide by the CSP and HCPC Codes of Practice and Ethics. Our legal obligation, under which we hold and use your information, is in our legitimate interest i.e. our requirement to retain the information in order to provide you with the best possible treatment. Additional reasons are:

a) ‘Claims occurring’ insurance

b) Law regarding children’s records

c) CSP and HCPC requirements to retain information

As we hold special category data (i.e. health related information), the Additional Condition under which we hold and use this information is for us to fulfil our role as healthcare practitioners bound under the CSP and HCPC Confidentiality Agreement as defined in the CSP and HCPC Code of Practice and Ethics.

In order to give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. The information to be held is:

• Your contact details

• Medical history and other health-related information (which I will take from you at first consultation)

• Treatment details and related notes (which I will take after each consultation)

It may be beneficial in your treatment for us to share and/or obtain information with your initial referrer, your General

Practitioner or relevant Specialist Health Care Practitioner which may assist us with your care.

The information to be shared would be:

• Name

• Address

• Date of Birth

• Relevant medical history

Your information WILL NOT be shared with a third party (other than within the Practice or as a required legal process) without explanation as to why this is necessary and thereby obtaining your explicit consent.

We will keep your information as follows:

a) Claims occurring insurance:

• records to be held for 7 years after the last treatment.

b) Law regarding children’s records:

• records to be held until the child reaches the age of 25

• if the person is 17 when treated, records are held until the age of 26.

c) CSP and HCPC requirements to retain information for 8 years.

• Your data will not be transferred outside the EU without your consent.

We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.

We will contact you using your contact preference in relation to appointment times and information relevant to your treatment.

GDPR gives you the following rights:

• The right to be informed:

To know how your information will be held and used (this notice).

• The right of access:

To see the therapist’s record of your personal information in order for you to be aware and verify data held for you.

• The right of rectification:

To inform your therapist to make changes to your personal information if it is incorrect or incomplete.

• The right to erasure (also called "the right to be forgotten"):

To enable you to request your therapist erase any information held for you.

• The right to restrict processing of personal data:

You have the right to request limits on how your therapist uses your personal information.

• The right to data portability:

Under certain circumstances you can request a copy of your personal information held electronically in order to re-use this in other systems.

• The right to object:

You have the right to inform your therapist of any aspect of information which you wish to be withheld or to personally monitor prior to use.

• Rights in relation to automated decision-making and profiling.

• The right to lodge a complaint with the Information Commissioner's Office: To be able to complain to the ICO if you feel your details are incorrect, if they are not being used in the way you have permitted or if they are being stored without reason.

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

If you wish to exercise any of these rights please use the contact details given above.

If you are dissatisfied with the response you have the right to complain to the Information Commissioner’s Office: contact details are at: www.ico.org.uk.

Please note:

• If you do not agree to your therapist keeping records relating to you and your treatment or if you do not allow them to use the information in the way they feel necessary, the therapist may be unable to treat you.

• Your therapist has to keep your record of treatment for a certain period of time as described above. This may mean they are unable to erase information from their records, should you request this, until the legal period of time has lapsed.

• Your therapist is able to transfer their records between computers and IT systems without your permission provided full protection of information is maintained.

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

If you wish to exercise any of these rights please use the contact details given above.

If you are dissatisfied with the response you have the right to complain to the Information Commissioner’s Office: contact details are at: www.ico.org.uk.

 

To discuss any of the above further with us please call the number below or email: info@eastdevonphysio.co.uk.